Frequently Asked Questions

If you’ve already booked a holiday with us, or you’re looking to book a holiday, please read some of our frequently asked questions from previous guests, as it may help to free up reception time and prioritise our response time.

Parking

Please contact the GKI Security Car Park directly – 0488 004 785 or gkistorageyard@gmail.com 

Arriving at the Island

When you arrive on the island, we will be there to meet the boat with our Hideaway trailer. If you are travelling with Keppel Konnections, please leave your luggage on the boat for our crew to collect and take it to the baggage shed. If you are travelling with another ferry company, please take your luggage off the ferry an pop it on the trailer. 

If you haven’t visited the island before, please do not hesitate to ask our friendly greet staff for directions. It is only a short stroll up to the path that runs along to the reception area.

Luggage

When you arrive on Great Keppel Island, we will help you with your luggage from the ferry and take it to a baggage shed which is located around the accommodation. You will just need to walk a couple of minutes up the beach to our reception area. Please check-in with our reception team so they can run you through some information and show you where your luggage is. Luggage is fine to leave in the baggage shed till you check into your room. 

On departure, bring your luggage to reception and have a chat to our team so we can assist putting it in the correct bay. We will take your luggage to your departing ferry. 

Online Bookings

You’ve booked online and have yet to receive any confirmation. Please do not panic, our reception staff have to manually retrieve card information and charge your 50% deposit from online bookings. During particularly busy periods, you may not receive your confirmation letter straight away but do not worry, you’ll get looked after!

Check In/Out

Check is at 2pm however, we do endeavor to get all guests into their room as soon as possible. Our house-keeping team work as quickly and efficiently as possible to get rooms turned around after the 10am check out. Check-out time is 10am, if you were looking for a alter check-out please talk to our reception team. If the room is available it will be $50.00. 

Bore Water

Here on Great Keppel Island we do run off bore water so you’re unable to drink the tap water in your room. Guests are provided with a 20L dispenser of Aussie Gold water in the room, if this runs out we are happy to replace it. Please talk to our team before 2pm to get this replaced. 

Groceries

There is not a grocery store on Great Keppel Island so if you are planning to self-cater, you will need to bring everything you require over on the ferry. We can sell basic things such as bread and milk, however this is subject to availability and mostly dependently on our delivery days. 

Cash Out

There is an ATM within the Hideaway bistro, all island businesses accept credit & debit card.